Common questions

What Setl does, what the IRS charges, and what happens after you post the forms. If your question is not here, send it to us.

What Setl is

What does Setl actually do?

We work out what the IRS would realistically accept to settle your tax debt, show you exactly how we got there, and fill in the official forms for you to check, sign, and post yourself.

That is the whole of it. We are document preparation software. We are not a law firm, not enrolled agents, and not CPAs; we do not advise you on your particular situation; and we never contact the IRS on your behalf.

Could I just do this myself, without paying you?

Yes. The forms are free from the IRS, the allowances they use are published, and the calculation is arithmetic. Nothing here is secret.

What you are paying for is not access. It is the allowances being looked up for your county and household, the arithmetic being done the way the IRS worksheet does it, and fifteen pages coming out filled in and consistent with each other. Most people find that part hard to get right on their own, and small mistakes are what get offers sent back.

Go in knowing that most offers are not accepted. In the 2025 fiscal year, taxpayers proposed 38,797 offers and the IRS accepted 5,464: roughly one for every 7 put in.

Two things that figure does not say, because the IRS does not publish them. It is not a pass rate for one group of people, because the offers proposed in a year and the offers decided in it are different piles. And it is not the failure rate of doing it yourself: there is no published split between offers prepared by taxpayers and offers prepared by professionals, so anybody quoting you one has made it up.

What we can tell you is what the money looks like. We charge $99 per tax year. The IRS charges its $205 application fee whether you use us, use a professional, or do it alone. What a professional charges is not published anywhere and varies enormously, so we will not put a number on it. Ask for a fixed fee in writing before you engage anyone, and be wary of anyone charging a percentage of what you save.

If money is tight, Low Income Taxpayer Clinics represent people before the IRS for free or for a small fee, generally for households at or below 250% of the federal poverty level. You are more than welcome to check with one.

Can you represent me, or talk to the IRS for me?

No. Representation before the IRS is for attorneys, CPAs and enrolled agents, and we are none of those. We do not negotiate, we do not call them, and we do not receive their letters. The forms we prepare are yours: you sign them and you send them in your own name.

Is an Offer in Compromise a negotiation?

Not really, and this surprises people. The IRS calculates what it believes it can collect from you and will not knowingly accept less. The way it calculates that is published, as a worksheet and a set of living allowances.

So there is no haggling to be done and nobody to be persuaded. Offering less than the number does not get you a discount; it gets your offer rejected. What is worth attention is whether the figures going in are right.

How the number is worked out

How is my offer amount calculated?

Two parts, added together:

  • What the IRS could get from what you own. Your assets, reduced to what they would fetch in a hurry, less what you still owe on them.
  • What is left over from your income. Your monthly income, less what the IRS allows someone in your county with your household size to live on, multiplied by 12 or 24 months depending on how you choose to pay.

Your estimate shows every line of this, and the figure at the bottom is the one that goes on your forms.

Why is my offer higher than I expected?

Usually one of three things:

  • The multiplier. Spare income is counted 12 times over if you pay quickly and 24 times if you pay monthly. A small monthly surplus becomes a large number.
  • The allowances are caps, not your budget. The IRS allows a standard amount for most categories. Where you spend more than the standard, the extra does not reduce your offer.
  • Equity counts even if you cannot reach it. Retirement accounts and home equity are assets to the IRS whether or not you intend to touch them.

The estimate breaks all of this down. If a figure looks wrong, it is usually an answer worth correcting rather than a calculation worth arguing with.

Will the IRS accept my offer?

We cannot promise that, and you should be wary of anyone who does. We compute the figure from the IRS’s own published method, which is the best available guide to what they will accept. But they verify everything you tell them, they may value an asset differently, and acceptance is their decision and not ours. An estimate is an estimate.

What if the calculation comes out higher than what I owe?

Then an Offer in Compromise is the wrong thing for you and we will not sell you one. An offer settles a debt for less than the full amount; one at or above your balance would cost you the $205 IRS fee to be told to pay what you already owe.

We refuse it at the estimate, at checkout, and again inside the software that builds the forms. Where this happens we say so and point you at what might actually fit.

What it costs

What does Setl charge?

$99 per tax year. Once, not monthly. No subscription, no percentage of what you save, and no separate charge if your business also owes tax. That needs extra forms, and they are included. The estimate is free and does not ask for a card or a Social Security number.

What does the IRS charge, on top of that?

Two payments, and neither goes to us. An application fee of $205 with each offer, and a first payment towards the offer itself, sent with the application:

  • Paying it off quickly: 20% of the offer amount up front, the rest within five months of acceptance.
  • Paying monthly: the first month’s payment up front, and the payments continue every month while the IRS is deciding.

We show you both figures before you pay us anything.

Is there a way to avoid the IRS fee?

Yes, if your household income is under the IRS’s low income threshold for your family size and state. It waives both the $205 fee and the payment due with the application. We apply the test automatically from what you tell us and show you the threshold we used. It is written for individuals and sole proprietors, so it does not reach a company’s own offer. It waives the IRS’s charges, not ours: our $99 per tax year still applies.

If the IRS rejects my offer, do I get the money back?

No, and this is the most important thing on this page. What you send the IRS with an offer is not a deposit. The terms you sign say so:

“I voluntarily submit the payments made on this offer and understand that they will not be returned even if I withdraw the offer or the IRS rejects or returns the offer.”
“The IRS will also keep my application fee unless the offer is not accepted for processing.”

The money is applied to your tax debt rather than lost outright, so it is not wasted. But it is gone from your pocket, and you cannot get it back by changing your mind. This is why we refuse to sell forms for an offer that cannot succeed.

Our own $99 is a separate matter. If we have taken your money and not given you working forms, tell us.

Before you send it

What if I have not filed all my tax returns?

File them first. An offer sent while a required return is outstanding does not get considered, and the IRS is specific about what happens:

“If it is determined you have not filed all tax returns you are legally required to file, the IRS will apply any initial payment you sent with your offer to your tax debt and return only your offer and application fee to you.”

You cannot appeal that decision. If you tell us a year is unfiled, we put it at the top of your checklist.

How long will the IRS take to decide?

We do not know, and we will not guess at a number you might plan around. What we can tell you is the limit written into the terms you sign:

“my offer will be accepted, by law, unless the IRS notifies me otherwise, in writing, within 24 months of the date my offer was received by our IRS centralized offer in compromise unit”

That is an outer limit, not a typical wait. If you chose to pay monthly, those payments continue the whole time, and missing one gets the offer returned with no right of appeal.

If they accept, is that the end of it?

Not quite. Acceptance comes with five years of strings attached:

“If you fail to timely file and timely pay any tax obligations that become due within the five years after your offer acceptance we may default your offer.”

A defaulted offer puts the original debt back, less what you paid. There is also this, which catches people the following spring:

“The IRS will keep any refund, including interest, that I might be due for tax assessed before the date the IRS accepts my offer.”

Your information and security

Where are my answers stored?

On our servers, not in your browser. Every answer you give is saved to our database as you go. Your browser keeps only a small cookie that points at them. That is what lets you stop halfway and pick up again later, or start on a laptop and finish on your phone.

It also means clearing your browser does not delete them. It only loses the pointer. To remove them from our servers, use Delete my answers. Until you buy forms, that deletes everything we hold for you in one step, including your email address if you saved your progress with one. Once you have bought forms, your answers are tied to your purchase and the forms you may want to download again, so write to us and a person will deal with it.

How do you keep my information safe?

  • Your Social Security number and date of birth are encrypted, yours and your spouse’s, with AES-256 before they are stored. The keys are kept apart from the database, so a copy of the database on its own cannot reveal them. They are never written to our logs.
  • Everything else is stored as ordinary records. Your name, address and the figures you enter are kept in our database without being individually encrypted, and are reachable only by our own systems and staff.
  • Every page is sent over an encrypted connection, and the cookie that holds your place cannot be read by other sites or by scripts on the page.
  • There is no password to steal. You sign in with a link we email you, which works once and expires after 15 minutes.
  • Your forms are checked for you again. They carry your Social Security number, so if you have not signed in within the last 15 minutes we email you a fresh link before you can download them.
  • We never see your card. Payment is taken by Stripe, on Stripe’s own page. Your card number never reaches us.
  • You do not have to give us your Social Security number at all. You can choose to write it on the printed forms by hand, and then we never hold it.

Do you need my Social Security number?

We do not. The IRS does, on the forms we prepare for you, and it returns an offer that arrives without one. The estimate never asks for it: if you are here to find out where you stand, you can get the whole way to a rough number without telling us who you are. When you get to your forms, you can type it in and we will print it for you, or tell us you would rather write it on the forms by hand, and we will leave the boxes blank and show you where it goes.

What do you do with what I tell you?

We use it to work out your offer and fill in your forms. We do not sell your information. If a professional referred you, they see only counts: how many people they sent and how far along those people are. Never your name, your balance, or your figures.

Can I stop and come back later?

Yes. Your answers are saved to our servers as you go. “Save and finish later” at the top of any screen emails you a link back to them, which works on a different device too: handy if you started on a laptop and want to finish on your phone. No password to remember.

My question is not here.

Send it to us. We read everything. What we cannot do is answer a question about your particular situation. That is advice, and giving it is exactly the line we do not cross. For that you want an enrolled agent, a CPA, or a tax attorney.

Figures on this page are read from the same IRS documents your forms are filled from, not typed in by hand, so this page changes when the IRS changes them. Quotations are the IRS’s own words.